We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@hotparrot.shop. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@hotparrot.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@hotparrot.shop.

HOTPARROT Return and Refund Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, undamaged, with all tags attached, and in its original packaging.

For hygiene and safety reasons, necklaces that show signs of wear, damage, scratches, alteration, or contact with cosmetics, perfume, chemicals, or water may not be accepted for return.

You will also need to provide a receipt or proof of purchase.

Requesting a Return

To request a return, please contact HOTPARROT using the following information:

Email: support@hotparrot.shop
Phone: +1 701-975-0327

Please note that approved returns must be sent to the following address:

HOTPARROT
3876 N Gloster St
Tupelo, MS 38804
United States

If your return request is approved, we will send you a return shipping label, when applicable, along with instructions on how and where to send your package.

Items returned without first requesting and receiving return approval will not be accepted.

For any questions regarding returns, please contact us at:

Email: support@hotparrot.shop
Phone: +1 701-975-0327

Damaged Items and Order Issues

Please inspect your order as soon as you receive it.

If your necklace is defective, damaged during shipping, or if you receive the wrong item, please contact us immediately. Please include your order number and clear photographs of the item and packaging so that we can review the issue and provide an appropriate solution.

If you are unsure whether your item is eligible for a return, please contact us for confirmation before sending it back.

Non-Returnable Items

Unfortunately, we do not accept returns on:

• Items that have been worn, used, damaged, or altered

• Items without their original packaging or tags

• Customized or personalized products

• Final-sale or clearance items

• Gift cards

Please contact us before placing your order if you have questions about whether a specific product can be returned.

Exchanges

The fastest way to receive the item you want is to return the item you currently have.

Once your return has been approved, you may place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

In addition to the policy above, if your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.

The returned item must be in the same condition in which you received it: unworn, unused, undamaged, with all tags attached, and in its original packaging.

You will also need to provide a receipt or proof of purchase.

Certain personalized products, sealed goods opened after delivery, or products excluded under applicable consumer protection laws may not be eligible for cancellation.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Original shipping charges are non-refundable unless the item was defective, damaged, or incorrect.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us:

Email: support@hotparrot.shop
Phone: +1 701-975-0327