FAQ

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can start shopping directly and create your account before you check out at the shopping cart page.

What materials are your women necklaces made from?

Our necklaces are nickel‑free & lead‑free, made of high‑grade alloy and stainless‑steel plating, suitable for daily wear.

Are necklace lengths adjustable?

Majority styles include extension chains. Please refer to product page for exact chain length details.

How long is shipping time to United States?

Order processing takes 1‑3 business days. Standard shipping arrives within 7‑15 business days for US customers.

Can I return my necklace if I do not like it?

Returns are accepted within 30 days after receiving your order. Items must stay unused with original package. Email support@hotparrot.shop for return guideline.

How to maintain my pendant necklace?

Avoid perfume, shower and sweat. Store in dry place to extend jewelry service life.

I have a discount code, how can I use it?

Input your coupon code in the discount box during checkout and click apply.

How do I track my order?

After dispatching, you will receive shipping email with tracking number, you can track delivery status online.